Terms & Conditions
*Last updated: June 6th 2026*
Welcome to Charmed By Nature. By visiting our website, purchasing from us, or using our services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. About Charmed By Nature
Charmed By Nature offers a curated selection of gifts, accessories, charms, jewellery, decorative items, and creative products. Some items are designed or created by us, while others may be carefully sourced from third-party suppliers, artists, manufacturers, or distributors.
We do our best to describe our products clearly and accurately so that customers know what they are purchasing.
2. Original Creative Work
The Charmed By Nature name, logo, branding, original artwork, original designs, written content, and original product photography are protected creative works and may not be copied, reproduced, distributed, modified, or used without our written permission.
We are happy for customers to share our products and website in a respectful way, such as sharing a product link or social media post. However, our original creative work may not be used to create competing products, listings, advertisements, logos, designs, or promotional materials without permission.
3. Third-Party Products and Materials
Some products, product names, images, packaging, artwork, trademarks, descriptions, or related materials shown on this website may belong to their respective manufacturers, artists, suppliers, distributors, or rights holders.
Any third-party names, images, trademarks, or materials are used for product identification, resale, description, or display purposes. Charmed By Nature does not claim ownership of third-party intellectual property.
If you are a rights holder and believe something on our website has been used incorrectly, please contact us so we can review and address the matter.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, materials, and availability are accurate. However, slight variations may occur due to photography, screen settings, supplier differences, handmade or small-batch variation, or product updates.
Product images are provided to help represent the item, but colours and details may appear slightly different in person.
5. Pricing and Availability
All prices are listed in Canadian dollars unless otherwise stated. Prices, promotions, product availability, and shipping options may change without notice.
We reserve the right to correct pricing errors, product information errors, or availability errors. If an error affects an order you have placed, we will contact you before proceeding.
6. Orders
Placing an order through our website does not guarantee acceptance of the order. We reserve the right to refuse or cancel an order if there is an error, stock issue, payment issue, shipping restriction, suspected fraud, or other reasonable concern.
If we cancel an order after payment has been made, we will issue a refund for the cancelled portion of the order.
7. Payment
Payment must be received before an order is processed or shipped. We use available payment providers to process transactions securely. Charmed By Nature does not store full payment card details.
8. Shipping and Delivery
We do our best to package and ship orders carefully and within a reasonable time. Shipping times may vary depending on location, carrier delays, weather, holidays, customs processing, or other circumstances outside our control.
Once an order has been shipped, delivery times are estimates and are not guaranteed unless specifically stated.
Customers are responsible for providing an accurate shipping address. Charmed By Nature is not responsible for delays or losses caused by incorrect or incomplete shipping information.
9. Returns, Exchanges, and Refunds
Please review our return, exchange, and refund policy before placing an order.
Unless otherwise stated, return or exchange eligibility may depend on the type of product, its condition, whether it has been used or damaged, and whether it is a final sale, custom, seasonal, personal-use, or clearance item.
If an item arrives damaged or incorrect, please contact us as soon as possible with your order information and photos so we can review the issue.
Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.
10. Care and Use of Products
Some products may contain small parts, delicate materials, chains, charms, resin, glass, metal components, decorative finishes, or other materials that require care. Unless specifically stated otherwise, our products are not toys and may not be suitable for young children.
Customers are responsible for using products safely and appropriately.
11. Limitation of Liability
To the fullest extent permitted by law, Charmed By Nature is not responsible for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability for any claim related to a product or order will not exceed the amount paid for that product or order, unless otherwise required by law.
12. Website Use
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, copy website content for commercial purposes, or use our website in a way that is unlawful, harmful, or misleading.
We may update, change, suspend, or remove website content at any time.
13. Links to Other Websites
Our website may contain links to third-party websites, social media pages, payment processors, shipping providers, or other services. We are not responsible for the content, policies, security, or practices of third-party websites.
14. Privacy
Any personal information collected through our website or order process is handled in accordance with our privacy practices and applicable privacy laws. We only collect information needed to process orders, communicate with customers, provide service, and operate our business.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Continued use of our website or services after changes are posted means you accept the updated Terms.
16. Contact Us
If you have questions about these Terms, a product, an order, or the use of any content on our website, please contact us.